skype for business not connecting in flight

Google Duo: Use Make video calls with your Android Phone, Contacts, or Messages app - Google Duo Help.

Facebook Messenger: Try How do I voice call someone or a group in Messenger? | Facebook Help Center | Facebook.

Apple FaceTime: Check out If you can't make a FaceTime call on your iPhone, iPad, or iPod touch.

Here's where to find help for common video calling services: T-Mobile provides your Internet connect, but can't help with non-T-Mobile services you use on it. We may need to check a few account settings and look at the local network in more detail for you.įaceTime, Facebook, Google, Skype, and other video call services

If T-Mobile Video Calling is still not working, please contact us for additional help.

They need to check their settings and network connection.

Have the other person follow the steps above too.

Record a short video, to verify the camera is working.

Visit the Devices page for current versions and steps.

Update the device software to the latest version.

Uninstall all third-party calling apps.

Check the phone shows an LTE or a Wi-Fi network connection.

This improves call quality and allows you to stay connected to LTE data while on a call. The service doesn't work with other carriers or numbers and will only work on Wi-Fi for T-Mobile customers in another country.

Check that the other person you're trying to call is a T-Mobile customer, in the U.S., using a compatible T-Mobile Video Calling phone.

If your phone meets the criteria above and you still can't video call, proceed with the troubleshooting steps below.įor problems with the T-Mobile Video Calling service, try the following: If you need help with these steps on your device, visit our Device tutorials select your device, or use the search bar and enter your device name. If the contact is compatible, a green camera icon shows up in your phonebook, confirming both of you are compatible. T-Mobile Video Calling only works with T-Mobile U.S.

If you can't connect to the internet, you won't be able to use T-Mobile Video Calling. Check out Signal issues / no service troubleshooting. If you have fewer, your signal is too low for reliable service. Your phone shows at least two signal bars.

FaceTime, Facebook, Google, Skype, and other video call services.

Skype for business not connecting in flight